FAQs

1. Why is an email address required when ordering?

Leaving an email will make the exchange of information between buyers and sellers more convenient. For example, order confirmation email, tracking number, or order changes such as shipping time, product quality problems, defective products, missing products…

2. When buying products from the shop, will my personal information be secure?

Your personal information will be kept strictly confidential. We implement various security measures and make every effort to ensure the safety of your data on our systems. Users’ data is stored behind secure networks and can only be accessed by certain employees with special access to our systems.

 

3. How to cancel an order?

To cancel your order you need to email us as soon as possible (within 24 hours of placing your order)

 

4. How to track order schedules?

We will send the information as soon as the tracking number is available

 

5. How do I change my order information (What should I do when I need to change my order information?)

To change your order information you need to email us as soon as possible (within 24 hours of placing your order)

 

6. I want to know more about the product, what should I do?

You can read the information in the product description. If you can not find the information you are looking for please contact us through email for further information.

 

7. Can I get a discount if I buy in bulk?

Depending on the occasion and for some of the products there will be discounts displayed when you click on the item

 

8. What payment methods are available?

You can proceed to pay via Paypal or Credit or Debit card

 

9. Can I get a refund when I cancel an order?

Yes, if you inform us about the canceled order within 24h after placing the order

 

10. How long does it take to process a return and exchange information?

As soon as we receive your case